If you are suspicious of the validity of a Card or the presenter of the Card for any reason, you should notify the Authorization Center at 1-800-347-1111 using the Code 10 Authorization procedures described below. Code 10 Authorization procedures apply only to Card Present transactions, but can be used regardless of the dollar amount of the Card Sale or Cash Advance, or your assigned Floor Limit.
- Call the Authorization Center and ask for a Code 10 Authorization. This will automatically direct you to the security area of the Issuer
- Security personnel will ask a brief series of “Yes” or “No” questions about the Card or the presenter, and may ask your employee to request confirming identification from the Card presenter
- If the Issuer’s security representative is able to confirm the identity of the presenter as a valid Cardholder or authorized user of the Card, a positive Authorization Response for the Card Sale or Cash Advance will be given and the Card presenter will not be aware that anything unusual has transpired
- Some Issuers may request that you retain a Card. If your employee is instructed to retain the Card, your employee should do so, but only if permitted by your policies and only by peaceful and reasonable means (see Section 11.2)
-- from Discover Merchant Operating Regulations.
